Refunding a Sale, Simply Touch for Retail, User Manual

Simply Touch for Retail > User Manual >How do I Refund a Sale?

1 - Login to Frontend.

2 - From the main menu, select: Refund/Exchange as shown here:

Click Refund/Exchange

3- Search for your order.

4- Double click line to select order.

Select Order to Refund

5- Shopping cart will populate with all products.
p.s: notice the - (minus)

IMPORTANT: You may add products to cart here if you wish to exchange. In this example, we're going to refund order.

Cart Populated

6- Click the Payments tab

Click Payment

7- Click Process Order

8- A message will appear. Click OK to create a Gift Voucher for order total, or 'No, I want to refund!' to make refund.

Would you like to create a Gift Voucher?

Would you like to create a Gift Voucher?

9- Print your Refund Tax invoice.

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